![]() Somehow, IMHO, this is what has caused the situation and no one knows how to fix it. Neither account was associated with the “other” email address. When I did this, I spoke with an account rep who was supposed to have merged these accouts. I set up an account with this new system and used my personal email account. I built a new home and purchased a new Ring system. I used my work email to set up that account. Years ago, I received a free Ring doorbell to try out. Like most folks I have two email addresses. She eventually “escalated” my problem to the Ring Support team who will be contacting me by … get this… email within 24 hours. The rep was friendly enough, but had no idea what i was talking about (although this appears to be a frequent issue due to the others having this issue). ![]() To reach our community support team, please visit one of the lings below: " I received an email back "Be advised that we no longer offer suport via email. I tried to contact Ring support through email - the previous thread associated with the issue. A shortcut for a phone number or email to keep from getting lost in the multiple levels of customer service. Hello, ive been trying for the past 3 days to buy the phone on their official page and every time it makes me log-in, I try to log in and then it says 'Invalid multipass request'. Please contact me with support that can actually fix the issue. I setup service for myself and may parents and at this point I want to pay anything I owe and get off this service after this experience. The 100 would cover the year as part of the sign up. My original goal 4 weeks ago was to pay a full 100 as part of the offer for signing up rather than 10 dollars a month. I am beyond frustrated with the lack of support and lack of communication on getting this issue addressed. Uninstall and resinstall the app from phone RESULT. Login to website for other browsers - RESULT. They should be able to get this addressed in 24 to 48 hours time.” Here we are, week 4 and nothing.Ĭontacting RING to fix the issue - RESULT: FAIL This is not anything we can fix on this tech level but we can forward to our next level support. “I looks like it has to do with the change of the primary email account address you made Mr. Each time I called I get the same response. The issue: When attempting to access SHOPS, or PRODUCTS, or PLANS or MOST of the site or app, I am greeted with _ Invalid Multipass request _. This will be my 5th attempt at getting this fixed. I am now going on week 4 of not being able to access information on the RING app nor the RING webpage. Private byte Combine(byte a1, byte a2)īyte ret = new byte Īrray.Copy(a2, 0, ret, a1.Length, a2.Since I can’t get support from the App or the web page let me try here. If (plainText = null || plainText.Length account-settings, app-request, ring-protect-plans. Private byte EncryptStringToBytes(string plainText, byte Key, byte IV) Manage multiples locations (30+) within the same business account. Var theHash = sha256.ComputeHash((cret)) Private string GetMultipassRedirectUrl(string token) / Convert your data to multipass token and get redirect url for shopify mutipass Var redirectUrl = GetMultipassRedirectUrl(token) ![]() ![]() Var token = Convert.ToBase64String(Combine(cipher, sing)).Replace("+", "-").Replace("/", "_") append signature to cipher and convert it to URL safe base64 string HMACSHA256 hasher = new HMACSHA256(signatureKey) īyte sing = hasher.ComputeHash(cipher) This is achieved with a special primary instance that is automatically created when it does not exist and the user tries to start or shell into it. Var cipher = EncryptStringToBytes(customerJSONString, encryptionKey, iv) Multipass offers a quick Ubuntu instance with a simple multipass shell command, or a click on the Open Shell button in the GUI. Generate Cipher using AES-128-CBC algo and concat Init Vector with this. New RNGCryptoServiceProvider().GetBytes(iv) generate random 16 bytes for Init Vactor ![]() Var customerJSONBytes = (customerJSONString) Var customerJSONString = JsonConvert.SerializeObject(input) Var signatureKey = signatureKeyArraySegmenet.ToArray() Var encryptionKey = encryptionKeyArraySegmenet.ToArray() Throw new ArgumentNullException("input", "Customer object cannot be null.") ĪrraySegment encryptionKeyArraySegmenet = new ArraySegment(theHash, 0, 16) ĪrraySegment signatureKeyArraySegmenet = new ArraySegment(theHash, 16, 16) Public string Process(InputProcessDto input) Private readonly string secret = "secret not shown for security reasons" Below is the class that I use to generate the redirect url with the token. Here is a little demo of how Multipass handles the primary instance: multipass set client.primary-namefirst multipass start Launched: first Mounted '/home/ubuntu' into 'first:Home' multipass stop multipass launch eoan Launched: calm-chimaera multipass set client.primary-namecalm-chimaera multipass suspend multipass set client. I'm keep gettting the "Invalid multipass request" error. I'm trying to get the multipass working in an ASP.NET MVC C# application. ![]()
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